Connecting the frailest patients with 24/7 care

In a crisis, people often don’t know where to turn—or how much help is out there. When your loved one needs special attention—when you can’t be there 24/7—it’s a blessing to discover programs like Hartford Hospital’s COIN: Continuous Observation and Intervention by Nursing.

COIN provides that extra level of care for people who are confused, agitated, at risk of falling or in danger of harming themselves. Created by nursing directors at the Institute of Living and Hartford Hospital, COIN assigns a Patient Care Associate to be at the patient’s bedside around the clock.

Anne Moy, who was 97 years old, needed that kind of attention after a heart attack. She had hearing problems, she depended on a walker, and her medication made her agitated and sometimes unresponsive.

Her family was overwhelmed by the support from COIN. “They were dedicated just to her,” says her daughter, Alma Kruh. And unlike a caregiver from a private service, the COIN team was a seamless part of Hartford Hospital’s care: “They were part of the staff, knew the routines, were familiar with the nurses and had access to the computer system.”

Alma Kruh was so grateful, she donated $1,000 to the program, matched by her employer, Bank of America Merrill Lynch. That contribution will connect other families in need with guardian angels for their loved ones through Hartford HealthCare Giving.

Your gift can help families in ways they never imagined possible.

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